Right of Withdrawal

Last updated: 17 October 2026

Right of withdrawal

As a consumer you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods. If you ordered several goods delivered separately, the period runs from receipt of the last item.

To exercise the right of withdrawal, you must inform us ([Company legal name, s.p./d.o.o.], [Street and number], [Postal code] [City], Slovenia, e-mail marko.turnsek9@gmail.com, phone +386 (0)40 213 189) of your decision by an unequivocal statement. You can:

• use the online function Withdraw from contract here; we confirm receipt by e-mail without delay;
• send us an e-mail or letter; or
• use the model withdrawal form below, which is not obligatory.

To meet the deadline it is sufficient to send your communication before the withdrawal period has expired.

Exception: opened packs

Under Article 16(e) of Directive 2011/83/EU and the corresponding provision of ZVPot-1, the right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. Coffee is a food product: once a bag or tin has been opened, it cannot be returned. Unopened, undamaged packs can be returned.

Effects of withdrawal

If you withdraw, we will reimburse all payments received from you, including the costs of standard delivery, without undue delay and in any event within 14 days of the day we receive your withdrawal. We use the same means of payment you used for the original transaction unless you have expressly agreed otherwise; you will not incur any fees as a result.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

Please send the goods back to [Company legal name, s.p./d.o.o.], [Street and number], [Postal code] [City], Slovenia, without undue delay and in any event within 14 days from the day you communicated your withdrawal. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Model withdrawal form

To: [Company legal name, s.p./d.o.o.], [Street and number], [Postal code] [City], Slovenia, marko.turnsek9@gmail.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*): ____________

Ordered on (*) / received on (*): ____________

Order number: ____________

Name of consumer(s): ____________

Address of consumer(s): ____________

Signature of consumer(s) (only if this form is notified on paper): ____________

Date: ____________

(*) Delete as appropriate.

Business customers (B2B) do not have a statutory right of withdrawal.